Returns & refunds

[This page must be completed by Jeniq Enterprises before launch.]

Please describe:

• Whether and when customers can return items, and in what condition.
• How to start a return (call or WhatsApp us with your order number).
• How refunds are paid (e.g. M-Pesa or bank transfer) and roughly how long they take once approved.
• What happens with faulty items.

Your rights under Kenyan consumer protection law are not affected.